Refund policy

At ImportLot7, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a 7-day return and refund policy. This means you have 7 days after receiving your item to request a return.

Eligibility for Refund

To be eligible for a refund:

The item must be in the same condition you received it — unworn or unused, with tags, and in its original packaging.

You must provide the receipt or proof of purchase.

To initiate a return or refund request, please contact us at importlot7@gmail.com.
If your request is approved, we’ll provide you with a return shipping label and instructions on how to send your package back.
Please note that items sent back without prior authorization will not be accepted.

Damages and Issues

Please inspect your order upon delivery. If your item arrives defective, damaged, or incorrect, contact us immediately at importlot7@gmail.com so we can evaluate the issue and make it right. For damage complaint inform us within 24 hours.

Exceptions / Non-Returnable Items

Certain products are non-returnable and non-refundable, including:

Perishable goods (e.g., food, flowers, or plants)

Custom or personalized items

Personal care and beauty products

Hazardous materials, flammable liquids, or gases

Additionally, sale items and gift cards are not eligible for return or refund.
If you’re unsure about the eligibility of a specific product, please reach out to us before making your purchase.

Exchanges

If you wish to exchange an item, the fastest way is to return the original item first. Once your return is accepted and processed, you can place a new order for the item you want.

Refund Processing

Once we receive and inspect your returned item, we’ll notify you about the approval status of your refund.
If approved, the refund will be processed automatically to your original payment method within 10 business days.
Please note that it may take additional time for your bank or credit card provider to post the refund to your account.

If it has been more than 15 business days since your refund was approved and you haven’t received it, please contact us at importlot7@gmail.com.